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Car Transport Frequently Asked Questions

Q. What sort of coverage does my car get against damage during transport?
A. The quoted price includes FULL COMPREHENSIVE COVER. Please refer to our Conditons of Carriage for limitations.

Q. Can I pack the car full of personal items?
A. This depends. You ARE NOT permitted to leave ANY personal items inside your vehicle at the normal rate. Goods inside vehicles can create any number of time consuming problems and issues and for this reason an extra charge is payable on those sectors where the service is available. Remember that your vehicle travels unlocked. This obviously means there are security risks. Do not leave anything of value in your vehicle. We take no responsibilty for any missing or allegedly missing items under any circumstances.

Q. Does the car have to be in driveable condition in order to transport it?
A. Yes, and please ensure that the battery is fully charged and that there is fuel in the vehicle. An extra charge applies for non drivable vehicles.

Q. Does the car go on a truck or on a car carrier and does it transport more than one car?
A. Cars are transported on specialist automotive carriers equipped to move several vehicles at a time. Smaller trucks are often used to collect/deliver vehicles from or to the depot. Rail may be used on part or all of a long distance routes.

Q. How much notice do I need to give for you to pick up my car?
A. Generally pick ups from your door require 1 to 3 days from when payment is received. Depot drop offs are available with 1 to 2 days notice depending on depot capacity. Country and rural areas may only be serviced once or twice per week.

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